Warranty Coverage

We offer a limited warranty of 30 days from the date of purchase for eligible products. This warranty covers:

• Manufacturer defects

• Faulty materials

• Workmanship issues under normal usage

Note: This warranty does not cover damage caused by:

• Misuse, improper handling, or accidents

• Chewing, scratching, or other damage caused by pets

• Normal wear and tear

• Unauthorized modifications or repairs

📦 Eligible Products

The following product categories are typically covered under our warranty:

• Pet accessories (collars, harnesses, leashes)

• Beds and carriers

• Clothing and wearables

• Toys (non-consumable types)

Products such as food, treats, grooming supplies, or hygiene items are not covered under warranty due to health and safety concerns.

📝 Warranty Claim Process

1. Contact Us:
   Email us at [email protected] or call (603) 286-7369 within 30 days of purchase.

2. Provide Details:
   Include your order number, photos/videos of the defective product, and a brief description of the issue.

3. Assessment:
   Our team will review your claim and determine whether the issue falls under warranty coverage.

4. Resolution:
   If your claim is approved, we will offer one of the following solutions:

   • A replacement product

   • Store credit of equal value

   • A refund to your original payment method

📌 Important Notes

• Proof of purchase is required for all warranty claims.

• Shipping costs for returning defective products may be the customer’s responsibility unless the return is due to our error.

• KalisPet reserves the right to refuse claims that do not meet our warranty conditions.